Apple: rcc posts
I was the first writer/editor to specialize in crafting internal communications specifically for Apple’s RCC (Retail Customer Care) teams.
An example of a post introducing new software to Apple’s RCC teams.
RCC Leadership Digests
Monthly newsletters for Apple’s RCC teams.
RCC Fundamentals
A weekly series devoted to outlining the foundations of Apple’s RCC teams and celebrating their importance. This series consisted of leader guidance as well as posts for all RCC employees.
